1. About this policy
District Roofing Solutions Pty Ltd ('DRS', 'we', 'us' or 'our') provides marketing, lead-generation and referral services connecting prospective roofing customers with independent roofing contractors.
2. Information we may collect
- Name, phone number, email address and contact details.
- Property address, suburb/postcode and information about the property.
- Information about the roof, including roof material, problem, urgency, approximate size and photographs.
- Communications with us, including call notes, SMS, email and enquiry records.
- Information about the contractor selected for an enquiry and the status of the referral.
- Technical information such as IP address, browser/device information, cookies, analytics and website interaction data where applicable.
- Information you voluntarily provide through forms, advertising platforms or other channels.
3. How we collect information
We may collect information directly from you through our website, telephone, SMS, email, advertising lead forms and other communications. We may also receive information from a contractor or service provider where lawful and reasonably necessary for the referral service.
4. Why we collect and use information
- To respond to enquiries and assess roofing requirements.
- To connect customers with independent roofing contractors.
- To communicate about an enquiry, inspection, quotation or referral.
- To administer and verify referral relationships and fees.
- To operate, secure and improve our website, CRM, advertising and business systems.
- To prevent fraud, misuse and security incidents.
- To comply with legal obligations and resolve disputes.
- To send marketing communications where permitted and where any required consent has been obtained.
5. Disclosure to roofing contractors
With your consent, we may disclose relevant enquiry information to a suitable independent roofing contractor so they can contact you, inspect the property and/or provide a quotation. We do not represent that the contractor is our employee or that we perform the contractor’s work. You may contact us to withdraw consent to future referrals. This does not undo disclosures already made.
6. Other service providers
We may use third-party providers for website hosting, CRM, cloud storage, call tracking, analytics, advertising, email/SMS delivery and other business functions. Where applicable, these providers may process information on our behalf. Our website enquiry form and CRM use HubSpot, and our business email uses Microsoft 365.
7. Overseas disclosure
Some service providers may store or process information outside Australia. Where the law applies, we will take reasonable steps required in relation to overseas disclosures. Contact us if you would like further information about the providers handling your enquiry.
8. Marketing
We may use contact details for direct marketing where permitted by law and where required consent has been obtained. You can unsubscribe from marketing communications using the unsubscribe method provided or by contacting us. Consent to a roofing referral is not consent to unrelated marketing.
9. Security
We take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No electronic system is completely secure.
10. Access and correction
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete or misleading, subject to applicable legal exceptions. Use the contact details below. We may need to verify your identity before providing access or making a change.
11. Complaints
If you have a privacy complaint, contact us using the details below and describe your concern. We will investigate and respond within a reasonable period. If you are not satisfied, you may have rights to complain to the Office of the Australian Information Commissioner.
12. Retention
We retain information only for as long as reasonably necessary for the purposes for which it was collected, legal obligations, dispute resolution, security and legitimate business recordkeeping, subject to applicable law.
13. Changes
We may update this policy from time to time. The current version will be published on our website with its effective date.
14. Contact
District Roofing Solutions Pty Ltd
Privacy and enquiries: District Roofing Solutions
Email: enquiries@districtroofingsolutions.com.au
Alternative email: jdavies@districtroofingsolutions.com.au
Phone: 0461 416 830